Complaint Policy

Version: 15 August 2024

We endeavour to provide you with the best advice and service at all times. If you are not satisfied with our services, then we encourage you to contact us. Please call us on 1300 101 250, send us an email to info@antipodeanadvisory.com or put your complaint in writing to our office:

Antipodean Private Pty Ltd Trading as Antipodean Advisory (AFSL 547263)
Level 1, 119 Willoughby Road
Crows Nest NSW 2065

Alternatively, you can direct your complaint to your financial adviser.

We aim to resolve complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.

If you are not satisfied with our response after 30 days, you can lodge your complaint with the Australian Financial Complaints Authority (AFCA).

You can contact AFCA on 1800 931 678 or via their website www.afca.org.au. AFCA provides fair and independent financial services complaint resolution which is free to consumers.

Contact Details

Antipodean Private Pty Ltd trading as Antipodean Advisory
ABN 75 160 397 544, AFSL No. 547263
119 Willoughby Road
Crows Nest NSW 2065
Tel: 1300 101 250
Email: info@antipodeanadvisory.com.au